Support
Frequently Asked Questions
Getting Connected
How do I get connected?
Visit the Get Connected page, choose a package, and submit your details. We will contact you to confirm your installation date.
How long does installation take?
Most installations are completed within 2-5 working days of confirmation, depending on site survey results.
Tracking
How do I track my request?
Use the Track page with your ticket number and the phone number or email you registered with.
Payments
What payment methods are accepted?
We currently support M-Pesa. Other methods will be added as they become available.
Agent Program
How do I become an agent?
Agents are appointed directly by SciFi Networks staff based on reliability and local presence. Speak to your site office to express interest.